Making customers feel welcome, relaxed and comfortable is the top priority for Ōrewa Nails & Beauty’s manager, Katy Nguyen. She and her team have transformed the salon in Moana Place since taking over in December, bringing in all-new decor, equipment and products.
“Everything is brand new,” she says. “We wanted it to feel like home, with everything comfortable so people enjoy it here.”
With many customers retired, Katy brought in foot spa chairs with easy access and fully upholstered armchairs in the nail salon, instead of the office-type chairs on wheels that are more common.
“I’ve worked in nails for 10 years, in Ponsonby, Parnell and the CBD. Customers there were young, working in offices and in a hurry. When I came here, I felt it needed to be relaxing. The people are more relaxed – we talk with them, we serve water and tea, we don’t forget them.”
Katy’s team offers the latest dipping powder nail treatment, where an adhesive base is applied, then the nail is dipped in fine coloured powder and sealed with a clear top coat. Katy says this technique helps nails to be healthy and strong, it dries quickly, doesn’t chip and stays shiny for four to six weeks.
As well as dipping powder, the salon offers traditional manicures and pedicures, including spa treatments, plus a full range of waxing services from top to toe, as well as eyelash and brow tints and extensions. And there are nearly 1000 different shades of nail polish and powder on offer.
Katy says cleanliness and hygiene is paramount in everything they do, from single use nail buffers and files to disposable liners in foot spas. They also like to add value where they can, such as offering free sugar scrub for spa pedicures and top of the range nail colour for the same price as standard.