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Years of faithfully meeting customers’ water treatment and transfer needs has won Splash Water Specialists the Whakahī (Pride) award from Davey Water products.
There are 42 Davey master dealers in New Zealand and the Whakahī award is presented to the dealer who successfully represents the Davey brand and delivers exemplary customer service.
Judges said Splash Water owner Daniel Hicks and his team showed pride every day with their professional approach and by keeping their store up to date with the latest technology and range of products, which allows customers to be easily guided toward the best solution for their water needs.
This included anything from treating drinking water, to transferring water for commercial or farming applications, to ensuring a healthy swimming pool for the whānau.
“Davey believes in supporting those who support us, and we are proud to have Splash Water Specialists as a passionate member of the Davey family,” the judges said.
Mr Hicks said the win came as a pleasant surprise, though he knew Splash Water was in with a chance when it was announced the company was one of three finalists.
He says it likely helped that Splash Water rearranged its store recently and established a special area, painted in Davey colours, to showcase Davey pumps, filtration and swimming pool equipment.
Mr Hicks said the key to good service is asking customers the right questions in order to find the right answers to their needs.
“We make sure they go away with something that is going to solve their issue. We don’t try on scare tactics or anything like that,” he said.
