Two ASB branches remain closed “for now”

Orewa is the only ASB branch open and the bank is unable to say when it will reopen its Silverdale and Whangaparaoa branches.

ASB executive general manager, retail banking, Craig Sims, says the closure is due to issues around Covid-19.

“The branches are closed for now as branch teams deal with the mammoth task of proactively contacting 14,000 customers who depend on the bank for urgent advice and guidance, as their current support packages are due to come to an end,” Mr Sims says.

“As you’ll appreciate, these conversations are time consuming because we want to get it right for each individual customer who has been affected by Covid-19, through no fault of their own.”

He says the ASB hopes that the community appreciates the good intentions behind the decision, “especially when a lot of branch banking needs are able to be done through self service options, at the nearby Orewa branch or through the lobbies at Silverdale and Whangaparaoa branches, which offer full automation services”.

“We understand our decision may lead to some frustration but it is well intended, and we genuinely thank the community for their patience and ongoing feedback.”

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