Changing faces: Pet Naturals

Therese van den Bos and Bandit

Pet owners who have come to depend on the advice of Pet Naturals manager Therese van den Bos will be pleased to know she is continuing in her role, despite the sale of the business.

The new owner is Cindy Ren, who says she doesn’t see any need to change what’s not broken.

“Therese has a great deal of animal knowledge and consequently, we have very loyal customers – many travel from as far away as the North Shore and Mangawhai to shop here,” Cindy says.

The Orewa store, on Hibiscus Coast Highway, has been operating for just over a decade, stocking pet food and accessories for cats and dogs, as well as rabbits and fish.

Their specialty is raw food, which Therese says done correctly provides pets with a multitude of benefits.

“We are feeding what dogs and cats are biologically designed to thrive on,” Therese says. “Just as people have become more conscious about what they eat, they are taking a lot more interest in providing their pets with healthy food choices.”

The only major changes with the new ownership has been the addition of a loyalty rewards programme and the launch of a new online service, including delivery if required.

Cindy says the online service was prompted by the Covid lockdowns, but will be continued because of the response from customers. She says it offers convenience, particularly for those not freely able to get to the store.

Therese stresses that the store specialises in locally made and environmentally responsible food and accessories. For example, the cat litter is biodegradable, shampoos are free of palm oil and a lot of the raw food includes feral species that are causing havoc to native plants such as possum, wallaby, deer and goat. The store stocks natural flea powder, locally made leads and hand-made snuffle mats. The friendly staff can provide dietary advice and guidance for pets.

Pet Naturals also accepts donations for the dog rescue foundation Saving Hope.

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