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The 2G and 3G network shutdown affecting mobile users across Auckland, southern Kaipara Harbour and Dargaville will take place from March 10, with the 2G calling network closing nationwide from March 31.
New Zealand’s three mobile operators, 2degrees, One NZ and Spark, are retiring their 3G networks as part of a shift to newer 4G and 5G technology. This means any phone or device that relies on 3G will stop working once the network closes in each area.
Customers who are unsure if their phone is affected can free-text 3G to 550. The text service is optional, but service providers warn that people using non-compatible phones will no longer be able to make calls, send texts or use data once 3G shuts down. This includes calls to 111.
Most New Zealanders already use 4G or 5G devices. However, some older 4G phones still use 3G for voice calls and may need a settings update to default to 4G.
To check settings, iPhone users can go to Settings, Mobile, Mobile Data Options, Voice and Data, and select 4G or 5G. Android users can go to Settings, Mobile networks, and enable 4G or 5G.
Phones should also be updated to the latest software version.
Other devices that may be affected include tablets, smart watches, medical alarms, security alarms, business equipment, vehicle trackers and other internet-connected devices. Owners should contact their service provider or device supplier to confirm if upgrades are required.
However, some imported phones advertised as 4G may not work fully on New Zealand networks. Free-text 3G to 550 to confirm compatibility.
Service providers are also warning about scams linked to the shutdown. Scammers may call, text or email pretending to represent a service provider and ask for payment, personal details or for an app to be downloaded.
However, service providers say they will never call customers to request payment over the phone. Anyone unsure should hang up and contact their provider directly.
Free recycling is available for old phones through RE:MOBILE, which offers free-post options and more than 500 drop-off locations nationwide.
For further help, customers can visit their service provider’s website or go in-store for support.
More info: www.tcf.org.nz/digital-living/understanding-the-3g-shutdown
