A dynamic couple with a hands-on approach to management are breathing new life and vigour into McDonald’s stores in Warkworth and Wellsford.
Tammy and Terry Milani come from successful careers in marketing and fitness, but during covid decided to change direction and invest in their own business. With Tammy running a city advertising and events agency and Terry managing a gym, they decided to transfer their organisational and customer-service skills to something that was pretty much pandemic-proof and based in a rapidly growing area.
“We want stores that we can be proud of and places the community can come to and have those special McDonald’s meal moments,” Tammy says. “We’re in here every day, cleaning with the staff, serving the customers – we’re part of the team. This is our livelihood and we want to support our staff and the local community.”
While the opening of the new motorway extension has seen a drop in traffic in Warkworth, Tammy and Terry are seeing more locals coming through as regular customers and they are committed to building relationships, service and quality levels in both stores.
They recently sponsored the disco floor at the recent Winter Festival of Lights and are keen to do more as and when they can.
“Warkworth and Wellsford are great places and we’re loving getting to know everyone,” Tammy says.
“We are looking forward to growing the stores with the community and building a supportive and inclusive culture for our staff to feel valued and build a future with us, too.”