When Pablo Rabe and David Thomson, directors of Pronto Automotive, have put a lot of energy into training their staff, the last thing they want to do is lose them.
So rather than see them disappear when they have become highly skilled, they open a new shop and let them manage it.
In this way, Pablo and David have branched out from Devonport and opened shops in Hobsonville, Beach Haven and, most recently, at Matakana.
That’s proved a boon for Matakana branch manager Andy Murdoch. Not only has he received a promotion, he no longer has to make the daily commute to Devonport from Wellsford.
Pablo and David say taking care of staff not only helps with retention, but also keeps staff enthusiastic about the job.
“And that enthusiasm is reflected in their work and their customer service,” Pablo says.
That level of service is bolstered by ensuring Pronto workshops have the latest diagnostic equipment, which is constantly being upgraded and updated.
Pronto services all makes and models of vehicle, and repairs and replaces tyres as necessary. The company is especially adept at servicing European brands, notably Volkswagen, Audi and BMW.
Pablo and David say a number of regular customers come from Matakana, and will no doubt be relieved that they no longer have to trek down to Devonport to benefit from Pronto expertise.
Apart from making good business sense, Pablo and David were also eager to open in Matakana for personal reasons. They have long been fans of the region.
Pablo learned to surf at Tawharanui and Pakiri, and finds surfing the perfect way to wind down after work.
“The plan is to move to Matakana myself one day. I love the vibe, I love the people and I love being close to good surf,” Pablo says.