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Liquorland recently moved into bigger, brighter premises in Manly Village and owner Gowri Panjwani says the new space will allow her business to offer the full customer experience.
The Silverdale resident knows the business inside and out (she also owns Liquorland in Whangaparāoa) – just don’t ask her which tipple is best.
Gowri is teetotal, so she relies on her expert staff to provide customers with everything that they need to know.
“We have people who are specialists in different areas, such as wine or spirits, and while I’m very hands-on in running things, my team can answer all the customer’s queries, and make recommendations depending on their tastes,” she says.
Gowri, who has a Masters degree in Business Management and a Post Graduate Diploma, worked with a lot of large corporates, such as Fletcher Building and Nestle, before becoming a Liquorland franchise holder in 2021.
Liquorland is owned by Foodstuffs, and Gowri said that means the customer expects a certain standard, and product range, of the business.
Her key driver in finding larger premises was to be able to meet those expectations, she says.
There will be more customer experiences on offer too – a large tasting table will be a key feature of the store, custom made in the form of a map of the Manly part of Whangaparāoa’s coastline.
“One thing I know for sure, it’s going to be very different from the smaller store that we had in Manly Village – and I think the locals will love it.”
Business Directory: Liquorland Manly
