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Auckland Council has deployed a purpose-built virtual assistant called Ask Auckland Council.
It can be used to report graffiti, illegal dumping, roaming dogs, missed bin collections and party/people noise, as well as quickly find information for reporting other problems.
Council says more problem categories will be added over the coming months. Meanwhile, it is working on speeding up internal processes so that reported problems can get fixed faster.
The AI assistant can be accessed on a smartphone, computer, tablet or any device via a web browser.
Council says Ask Auckland Council is far more sophisticated than a simple chatbot. As a conversational AI assistant, it can understand everyday language, understand people and place names in te reo Māori, ask follow-up questions, check it’s got the facts right, and quickly analyse a photo of the problem if you upload one.
Auckland Mayor Wayne Brown said it was important for council to stay up to speed with using digital tools.
“It’s about using technology to make life easier for people and meet demand for simple, convenient ways to engage with council. AI assistants learn, so Aucklanders can help us make it better for them just by using it,” he said.
To access the AI too go to: https://ask.aucklandcouncil.govt.nz/
