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About 60 seniors headed to Warkworth RSA last month to purchase a new AT HOP card, when Auckland Transport (AT) hosted a mobile customer service centre.
From July 1, 180,000 Auckland SuperGold card holders had to transfer to the HOP card system to continue to receive the transport subsidy. However, with no AT service centre in the area, that was a challenge for Mahurangi residents.
To help the transition, AT hosted the pop-up service centre on July 20, at the request of the Rodney Local Board.
Customer service supervisor Brenda says the event was a success.
“People were really happy that they were able to transfer to the new system,” Brenda says. “It definitely helped being at the RSA, as people are able to entertain themselves while they wait.”
AT had just a week to prepare for the event, and promotion was largely left to the Warkworth RSA.
The new cards will also allow AT to track where demand is coming from and that information could be used to gauge demand for transport services in Mahurangi.
