Neighbourhood Support – When to use 111 or 105

In an emergency, every second counts. Getting the right help quickly depends on using the correct contact method, a choice that affects not just your safety but the safety of the entire Hibiscus Coast.

While the 105 service was introduced to ensure 111 remains clear for life-threatening emergencies, many in our community are still unsure which number to dial. The simplest way to remember it is this: if it is happening now, call 111; if it has already happened, use 105.

When every second counts: call 111

The 111 emergency line should be used when there is immediate danger to life or property, or when a crime is in progress. According to New Zealand Police, you should call 111 if:

• someone is badly injured or in danger
• there is a serious risk to life or property
• a crime is being committed right now
• you have just witnessed a serious crash or crime

Examples include hearing an intruder breaking into a property, witnessing an assault, or seeing a theft in progress.

For everything else: use 105

The 105 number is for reporting non-urgent police matters and crimes that have already occurred. This includes coming home to discover a burglary, finding your car has been damaged, or reporting historical fraud.

You can also report these matters online at 105.police.govt.nz. This service is available 24/7 and allows you to attach photos and documents.

The power of community data

Importantly, every report made through 105 contributes to a wider picture of community safety. Police use this information to identify trends, patterns and emerging issues. If three neighbours each experience a car break-in but none of them report it, Police do not know there is a problem on that street. When people do report through 105, patterns become visible and action can be taken. What may seem like an isolated minor incident could be an important part of a larger picture.

I encourage all Hibiscus Coast residents to save 105 in their phones today. Every report matters, no matter how minor it might seem. You are not just reporting an incident, you are helping Police protect the entire community.

Get involved and stay informed

For more information about community safety, visit hcns.org.nz and follow Hibiscus Coast Neighbourhood Support on Facebook for regular updates. Residents are also invited to become members to stay informed about what is happening across the Hibiscus Coast. The local team can also be met in person. Coffee with a Cop events are held on the first Friday of every month. These sessions provide an opportunity to ask questions, share concerns and get to know the officers working in the community.